We need your help to ensure Kingston Hospital is the best it can be for patients and their families, which is why you and all our supporters are so important to us. When you decide to support us, in return we make a commitment to you.
We value your support
We seek to acknowledge and send thanks for all donations in a timely manner, unless you tell us otherwise. Our aim is to treat all our supporters with the highest level of care and respect.
We will keep you updated on our work and key developments at the hospital
We’ll keep you informed about how charitable donations are making a difference, as well as sharing news about Kingston Hospital, unless you ask us not to contact you. We will respect your wishes, so if you decide you would like to change the way that we communicate with you, please just let us know.
We are committed to high standards
We will adhere to the Code of Fundraising Practice set by the Fundraising Regulator.We will comply with charity and fundraising law. We will be honest and will not exaggerate when fundraising.
We will treat you and your privacy with respect.
We will keep your personal information secure. We will never sell your information to third parties or share it with any other charities for their own purposes.
We are accountable and responsible
When we get things wrong, we’ll acknowledge our mistakes, say sorry and try to fix them.
We take our supporters feedback seriously, both compliments and complaints, so please get in touch and let us know if you think we have done something particularly well or poorly.
How to complain
Please contact us if you are unhappy or have concerns about our work and would like discuss an issue or make a complaint. You can call us on 020 8973 5040, email us as at firstname.lastname@example.org or write to the Head of Kingston Hospital Charity, c/o Kingston Hospital NHS Foundation Trust, Galsworthy Road, Kingston upon Thames, Surrey KT2 7QB.
Please include your name, address and contact number in your email or letter so that we can get back in touch with you easily. We aim to get back to you within five working days to acknowledge receipt and to address concerns and hopefully resolve them within a further ten working days. We’ll notify you of any delay in our timescales if for any reason an immediate resolution may not be possible. If you are not satisfied with our response, you can contact the Fundraising Regulator for advice.
If you make a complaint, you’re agreeing that we can use the personal information you send us for purposes connected with your complaint.